La Lainière de Wazemmes

General terms of service

 

The present document named The General Sale Terms and Conditions define the terms that apply to sales finalized between on one hand people willing to purchase via the www.lalainieredewazemmes.com website, hereinafter named ‘the customer’ and on the other hand the company ‘La Lainière de Wazemmes’ whose head office is located 7 rue Jules Guesde 59000 Lille registered into the Trade and Companies Register of LILLE under the number 504 045 030 00013, SAS with a capital of 10,000 €, whose VAT intra-community number is FR 65504045030, hereinafter named «www.lalainieredewazemmes.com» or La Lainière de Wazemmes.

Any acceptance to the clause ‘I acknowledge that I have read and accept the attached general conditions of sale’ implies the unreserved adherence of the buyer to these general sales terms.

 

1. Price

 

All products prices are displayed in euros including all taxes without the costs of deliveries. Consequently, there are delivery costs applicable on the order day. www.lalainieredewazemmes.com reserve the right to modify its prices anytime without prior notice. The products will be invoiced on the base of tarifs in force when you register the orders. The products are property of www.lalainieredewazemmes.com until the complete cashing of the price by www.lalainieredewazemmes.com. The price is payable in full and in an only bank transfer.

 

2. Order

 

 

3. Payment

 

The Products are payable outright during the effective order. The customer can choose among 4 payment solutions : by bank card(Visa, MasterCard, Debit Card), by PayPal, by bank transfer or by cheque.

 

 

 

 

 

Data verification : 

www.lalainieredewazemmes.com reserves the right to verify the personal data communicated by the customer and to adopt any measures considered necessary to the verification of the fact that the person whose bank account is debited is actually the one’s who made the order, this to avoid any fraudulent payment. This verification can take the form of requests of evidence of identity/address/bank documents(bank details or cancelled cheque). The absence of answer from the customer to this type of request in a 2-days-period following the formed request by www.lalainieredewazemmes.com will automatically lead to the cancellation of the concerned order, and this without any possibility of later complaint. www.lalainieredewazemmes.com will also have any liberty to proceed to the direct cancellation of an order which would present one or many risk factors of fraudulent uses of bank card. www.lalainieredewazemmes.com uses every mean to ensure the confidentiality and safety of data transmitted on the web and on the website www.lalainieredewazemmes.com. To this end, the website uses a securised module of payment type SSL (Secure Socket Layer).

 

 

4. Shipment and delivery

 

Any order made on the website of www.lalainieredewazemmes.com before 2:00PM Monday to Friday( except weekends and bank holiday) will be prepared and shipped on the same day, with reservations of payment validation and potential problems.

The possible custom clearance costs are not covered by www.lalainieredewazemmes.com and then are chargeable to the customer.

We suggest you 2 delivery options :

Delivery costs offered : The delivery is free from 50€ pruchase only for France and from 100€ for Europe.

Problems related to the delivery: 

 

5. Securised payment and fight against fraud with bank card

 

Payment online by card is securised via 3D Secure Protocol. This latest new protocol enables ; more than having a crypted connexion from bank to bank ; to check if your card is actually used by you. If your bank implemented it, a new window will appear on your browser, after the entry of your payment to ask you additional information such as a code which will be sent by message ( or other verifications depending on the customer’s bank). If you don’t complete this information, your payment will not be able to be taken into account and your order will not be able to be sent. In order to ensure the security of the payments, the website www.lalainieredewazemmes.com uses the securised payment service from our bank partner CIC- Monetico. This service includes the SSL safety norm. The confidential data are directly transmitted crypted on the bank server without transiting on physical supports of our internal server. Each payment by card adresses an authorization request to the bank card network. The administrator of the electroic payment delivers an electronic certificate which will worth as an evidence of the sum and date of the transaction in accordance to the dispositions of articles 1316 and following of the civil code.

 

6. Return, reimbursement and exchange

 

If despite all our efforts, you were not satisfied of your purchase, in conformity with the article L.121-20 of the code of consumption, you have a 15-days-period from the date of reception of the product, to return the ordered products. We only propose an exchange or a credit note of the sum of your product(s) to use on our website or in our store. The return costs are chargeable to the customer ( except in exceptional cases where an item presents a quality defect or an error in the order). In case of product defect identified by our care, the reimbursement will be possible.

 

TO NOTE: NO REIMBURSEMENT IS POSSIBLE(except defective products)- Credit note or exchange possible 

 

It is necessary to put the article back in its original package and to contact us previously by phone to the +33 3 20 51 39 98 or by mail lalainieredewazemmes@gmail.com

Your reimbursement will take place in a minimum period of 15 days from the reception of your return. The reimbursement will be made depending of your initial mode of payment.( transfer on your account – Paypal – cheque). Any order non received must be declared by the customer within a maximum period of 15 open days from the passing of the maximum period of delivery. As soon as the declaration mail of non reception of order is received, www.lalainieredewazemmes.com will proceed to an investigation towards the concerned transporter.

 

If there is a cost difference between the original ordered product and the one you want to exchange with, it will be sent to you to receive a credit note. The incomplete, damaged, already worn or which has gotten dirty articles will not be taken for exchange or credit note. As well, the returns are accepted only if the products have their original tag still attached and that you have beforehand contacted the store either at the +33 3 20 51 39 98 either at lalainieredewazemmes@gmail.com.

 

All returned products will have to be resent perfectly untouched, with their protecting packages, their visuals in cart and their bar codes. At the reception of package, www.lalainieredewazemmes.com will judge of the perfect state of the returned merchandise. No retrn will be accepted if the returned products have been visibly used or damaged due to the customer and that use or these damage make the products unsuitable for sale. If the return is refused by www.lalainieredewazemmes.com, the products will then be returned to the customer, chargeable to him, as soon as the 6€ cheque is received ( or by bank transfer) for the resending by Colissimo, with no right from the customer to demand any compensation or right to reimbursement, with the exception of the later exercise of his guarantee rights on the sold goods.

 

www.lalainieredewazemmes.com don’t accept the returns and so refuse any requests of reimbursement, exhange or crdit note concerning the balls of yarn or accessories sold as clearance, in bundles, in promotion on the website.

 

7. Disputes

 

The present conditions of online selling are submitted to the French law. In the hypothesis where a dispute would appear from the present contractual relationship, the customer and www.lalainieredewazemmes.com commits before any judicial action to find an amicable solution. In case of dispute, the competence is attributed to the competent french courts, regardless the plurality of defendants or guarantee appeal.

We propose to call on FEVAD ( adherence in process) : The mediation of e-commerce of the FEVAD is a service of amicable settlement of consumption disputes destined to the consumers. Any person who has not been able to solve a problem with a company specialised in the sale to private individuals member of the FEVAD has the possibility now legally to seize the e-commerce Mediation service of the FEVAD in the conditions predicted by the FEVAD e-commerce Mediation Charter so as to look for an amicable solution to the dispute. The mediation service is placed under authority of the Mediator of e-commerce and answers to the conditions fixed by the article L.612-1 of the code of consumption and following related to the extrajudiciary settlement of the disputes of consumption.

As a shopkeeper, we find it important to inform your clients of the existence of this online platform of disputes solving.
Contact : 

 

8. Customer service

For any information or question, the customer service of www.lalainieredewazemmes.com is reachable :