{"id":77900,"date":"2023-01-09T11:18:27","date_gmt":"2023-01-09T10:18:27","guid":{"rendered":"https:\/\/www.lalainieredewazemmes.com\/?page_id=77900"},"modified":"2026-01-29T15:47:03","modified_gmt":"2026-01-29T14:47:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.lalainieredewazemmes.com\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

Frequently Asked Questions<\/span><\/h1>\n

CUSTOMER ACCOUNT AND LOYALTY PROGRAM :<\/span><\/h2>\n

> How to create an account?<\/span><\/h3>\n

Just go to the “My account” tab, which is located at the top right of the site. Then, in the “new customer?” box, click on “create an account”. You will need to enter some quick information, including your email address and the password you will set for your customer account. Before finalizing, make sure you have checked the box to accept the Terms and Conditions of Sale of the site, then click on “validate my account creation”.<\/span><\/p>\n

> How and why subscribe to the newsletter ?<\/span><\/h3>\n

To subscribe to the newsletter, simply enter your e-mail address in the box at the bottom of our site, in the blue space. This will keep you up to date with promotions, new products and news from La Laini\u00e8re de Wazemmes. What’s more, you’ll receive a promotional code offering you 10% off your next order!<\/p>\n

> How does the loyalty program work ?<\/span><\/h3>\n

When you buy online, you collect points which can then be exchanged for vouchers. The principle is simple: 1 point for every euro spent! Once you’ve accumulated 200 points, you’ll get \u20ac5 off your next order. Once you’ve reached 200 points, the discount method will be offered automatically when you confirm your payment. You’ll then have the choice of using them or keeping them for later. Please note that loyalty points earned on our website are not valid\/usable in our physical shop in Lille!<\/p>\n

> How to add a product to the wishlist (favorites) ?<\/span><\/h3>\n

To add a product to your list of favorite products, you must log in to your account on our site. Then, just click on the heart at the top right of the products and it’s added! Thanks to the wishlist, you can make a list of products that interest you and find them later! You can access your wishlist by clicking on the heart at the top right of the site.<\/span><\/p>\n

> How long are the items kept in the shopping cart ?<\/span><\/h3>\n

If you are logged in to your customer account, the items placed in your shopping cart are there for an unlimited period of time (until you place your order or until they are no longer in stock on our site). Be careful, a product placed in the basket is not put aside! If you take too long to place an order, it may be out of stock.<\/span><\/p>\n

> How can I change my personal information (address, phone number,…) ?<\/span><\/h3>\n

Simply click on the “My Account” tab at the top right of the site, then click on the orange “Modify” icon for the information you wish to change.<\/span><\/p>\n

OUR PRODUCTS AND OFFERS :<\/span><\/h2>\n

> How to know the maintenance tips ?<\/span><\/h3>\n

Our recommendations for wool care are included on most of our product sheets on our site. Just scroll down the page of a product and the advice appears. If the information is not available for a ball, our customer service is at your disposal, Monday to Friday, by phone at 03 20 57 09 46, by email at lainieredewazemmes@gmail.com or by message on the social networks Facebook and Instagram.<\/span><\/p>\n

> How do I know how many balls I need ?<\/span><\/h3>\n

Most of our balls on our site have a calculator system directly on the product page that interests you. Just scroll down the product page and you will find the number of balls you will need for your project. If the information is not available for a ball or if you want more specific recommendations, our customer service is at your disposal, Monday through Friday, by phone at 03 20 57 09 46, by email at lainieredewazemmes@gmail.com or by message on social networks Facebook and Instagram<\/span><\/p>\n

> How to offer a gift card ?<\/span><\/h3>\n

You can buy a gift card in store or online, with a value ranging from 20 to 150\u20ac. Our gift cards have no expiration date and can be used :<\/span><\/p>\n