{"id":145108,"date":"2025-04-02T15:19:48","date_gmt":"2025-04-02T13:19:48","guid":{"rendered":"https:\/\/www.lalainieredewazemmes.com\/?page_id=145108"},"modified":"2026-03-17T17:53:17","modified_gmt":"2026-03-17T16:53:17","slug":"delivery-and-return","status":"publish","type":"page","link":"https:\/\/www.lalainieredewazemmes.com\/en\/delivery-and-return\/","title":{"rendered":"Delivery and return"},"content":{"rendered":"<h1 style=\"text-align: center;\"><span style=\"color: #223369;\">Delivery and return <\/span><\/h1>\n<p style=\"text-align: justify;\"><span style=\"color: #223369;\"><span style=\"font-weight: 400;\">From Monday to Friday, our team carefully prepares all your orders so that we can dispatch them as quickly as possible. <strong>Orders are generally processed and dispatched within 1 to 2 working days (excluding weekends and public holidays)<\/strong>. <\/span><\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"color: #d7b38f;\">DELIVERY MEANS, TIMES AND RATES<\/span><\/h2>\n<h3 style=\"text-align: justify;\"><span style=\"color: #223369;\"><span style=\"color: #d7b38f;\">&gt; Mainland France (including Corsica), Monaco, Andorra:<\/span><\/span><\/h3>\n<p><span style=\"color: #223369;\">For mainland France (including Corsica) as well as Monaco and Andorra, we offer delivery by:<\/span><\/p>\n<p><span style=\"color: #223369;\">&#8211; <strong>La Poste Colissimo home delivery<\/strong> &#8211; 2 to 3 working days &#8211; <strong>postage = \u20ac3.99 if parcel weighs less than 200g<\/strong> and <strong>\u20ac8.99 if parcel weighs more than 200g<\/strong><\/span><br \/>\n<span style=\"color: #223369;\">&#8211; <strong>La Poste Colissimo pick-up point<\/strong>\u00a0&#8211; 3 to 4 working days &#8211; <strong>postage = \u20ac6.99<\/strong><\/span><br \/>\n<span style=\"color: #223369;\">&#8211; <strong>Click and Collect in store in Lille (59)<\/strong> &#8211; immediate (subject to stock availability) &#8211; <strong>no postage charged<\/strong><\/span><\/p>\n<p><span style=\"color: #223369;\"><strong><span style=\"text-decoration: underline;\">Free shipping is available on orders of \u20ac55 or more, for pickup only<\/span>.<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #223369;\">The delivery times indicated above are valid for mainland France only. For Corsica, Monaco, and Andorra, please allow an additional 1 to 2 business days (depending on the delivery method chosen). This shipping information is provided for informational purposes only and may vary depending on exceptional circumstances or the services provided by La Poste Colissimo. <\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"color: #223369;\"><span style=\"color: #d7b38f;\">&gt; Other European zone countries (including Belgium) :<\/span><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"color: #223369;\">Delivery is possible to most European countries: Cyprus, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #223369;\">Shipping to the above-mentioned countries costs <strong>\u20ac11.99<\/strong> for <strong>home delivery by La Poste Colissimo<\/strong>.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #223369;\">For <strong><span style=\"text-decoration: underline;\">Belgium only<\/span><\/strong>, <strong>pickup at a collection point<\/strong> is also available. Shipping costs are <strong>\u20ac8.99<\/strong> and are <span style=\"text-decoration: underline;\"><strong>free for orders of \u20ac100 or more<\/strong><\/span>.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #223369;\">The delivery times indicated above are for informational purposes only and may vary depending on the selected shipping country.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"color: #d7b38f;\">TRACK MY PACKAGE DELIVERY<\/span><\/h2>\n<h3 style=\"text-align: justify;\"><span style=\"color: #223369;\"><span style=\"color: #d7b38f;\">&gt; Home delivery or pick-up point<\/span><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"color: #223369;\">For all the above-mentioned geographical zones, <strong>home and pick-up point delivery is provided by La Poste Colissimo<\/strong>.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #223369;\">The information you need to track your parcel is automatically sent by e-mail when your order goes from \u201cin progress\u201d to \u201ccompleted\u201d and is ready to leave our premises.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #223369;\"><span style=\"font-weight: 400;\">Thanks to the tracking number received by e-mail, you can check the progress of your parcel delivery directly on the La Poste website: <\/span><strong><a style=\"color: #223369;\" href=\"http:\/\/www.laposte.fr\/outils\/suivre-vos-envois\" target=\"_blank\" rel=\"noopener\">www.laposte.fr\/outils\/suivre-vos-envois<\/a><\/strong><span style=\"font-weight: 400;\">\u00a0<\/span><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #223369;\">However, if you do not have your tracking number, if the tracking details are not available on the La Poste website or if your parcel is experiencing a delivery problem, you can contact us:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"color: #223369;\"><span style=\"font-weight: 400;\">via our <\/span><a href=\"https:\/\/www.lalainieredewazemmes.com\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">contact form<\/a>\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"color: #223369;\">by telephone on +33 3 20 57 09 46 or +33 3 20 51 39 98 (service available Monday to Friday, 10am-12.30pm\/14pm-6pm)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"color: #223369;\">by e-mail to lainieredewazemmes@gmail.com or commandes@lalainieredewazemmes.com<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span style=\"color: #223369;\"><span style=\"color: #d7b38f;\">&gt; Pick up your order with Click and Collect<\/span><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"color: #223369;\">If you choose Click and Collect, <strong>your order will be collected from our store in Lille (59), 7 rue Jules Guesde<\/strong>.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #223369;\">To find out if your order is ready for collection, an e-mail will be sent to you indicating that your order is \u201ccomplete\u201d. To collect it, simply <strong>take your order number<\/strong> and give it to one of our in-store team.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #223369;\"><strong>Please do not visit us if the status of your order is \u201cin progress\u201d<\/strong> as your order will not be ready!<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"color: #d7b38f;\">MAKE A RETURN<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"color: #223369;\">If, despite all our efforts, you are not satisfied with your purchase, and in accordance with Article L.121-20 of the French Consumer Code, <strong>you have a period of 14 days from the date of receipt of the package<\/strong> to exercise your right of withdrawal and return the product(s) ordered, unless otherwise stated on the product sheet at the time of purchase.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #223369;\"><strong>Please note that some products cannot be returned, particularly \u201cclearance\u201d products.<\/strong> These items are clearly identifiable, and all bear the following notice on their respective product sheets: \u201cThis product can not be taken back, nor exchanged, nor reimbursed\u201d.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #223369;\">If the return procedure is accepted, <strong>you can then send us, at your expense, your return package<\/strong> to the following address:<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #223369;\"><b>La Laini\u00e8re de Wazemmes<br \/>\n<\/b><b>7 rue Jules Guesde<br \/>\n<\/b><b>59 000 LILLE<br \/>\n<\/b><\/span><span style=\"color: #223369;\"><b>FRANCE\u00a0<\/b><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #223369;\"><strong>Return shipping costs are at the customer&#8217;s expense<\/strong> (except in exceptional cases where the returned item presents a quality defect or an error in the order).<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #223369;\">Once we have received your return package, we will offer you a <strong>refund<\/strong> or a <strong>credit note<\/strong> for the amount of the product(s) concerned. <strong>We do not make exchanges<\/strong>, except in the case of defective items.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #223369;\">For all your specific questions concerning the return of a product with which you are not satisfied, which has a defect or which is the subject of an order error on our part, you can contact our team:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"color: #223369;\"><span style=\"font-weight: 400;\">via our <\/span><a href=\"https:\/\/www.lalainieredewazemmes.com\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">contact form<\/a>\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"color: #223369;\">by telephone on +33 3 20 57 09 46 or +33 3 20 51 39 98 (service available Monday to Friday, 10am-12.30pm\/14pm-6pm)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"color: #223369;\">by e-mail to lainieredewazemmes@gmail.com or commandes@lalainieredewazemmes.com<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Delivery and return From Monday to Friday, our team carefully prepares all your orders so that we can dispatch them as quickly as possible. Orders are generally processed and dispatched within 1 to 2 working days (excluding weekends and public holidays). DELIVERY MEANS, TIMES AND RATES &gt; Mainland France (including Corsica), Monaco, Andorra: For mainland [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-basic.php","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"Delivery and return | La Laini\u00e8re de Wazemmes","_seopress_titles_desc":"Find all the information you need about delivery and the returns procedure. FREE delivery for orders over \u20ac55 in mainland France and over \u20ac100 in Europe.","_seopress_robots_index":"","inline_featured_image":false,"footnotes":""},"class_list":["post-145108","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.lalainieredewazemmes.com\/en\/wp-json\/wp\/v2\/pages\/145108","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lalainieredewazemmes.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lalainieredewazemmes.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lalainieredewazemmes.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lalainieredewazemmes.com\/en\/wp-json\/wp\/v2\/comments?post=145108"}],"version-history":[{"count":4,"href":"https:\/\/www.lalainieredewazemmes.com\/en\/wp-json\/wp\/v2\/pages\/145108\/revisions"}],"predecessor-version":[{"id":180133,"href":"https:\/\/www.lalainieredewazemmes.com\/en\/wp-json\/wp\/v2\/pages\/145108\/revisions\/180133"}],"wp:attachment":[{"href":"https:\/\/www.lalainieredewazemmes.com\/en\/wp-json\/wp\/v2\/media?parent=145108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}