Terms of sale

This document, entitled the General Conditions of Sale (GTC) defines the applicable conditions to sales concluded between, on the one hand, persons wishing to make a purchase via the lalainieredewazemmes.com website, hereinafter referred to as “the customer” and on the other hand the company “La Lainière de Wazemmes” whose registered office is located at 7 Rue Jules Guesde, 59000 Lille, registered with the RCS of LILLE under number 504 045 030 00013, SAS with capital of € 10,000, of which the number of Intra-community VAT is FR 65504045030, hereinafter referred to as “lalainieredewazemmes.com”.

I. Our Prices

All product prices are indicated in euros all taxes included (TTC), excluding shipping costs. lalainieredewazemmes.com reserves the right to modify its prices at any time without notice. The products will be invoiced on the basis of the prices in effect at the time of order entry. The products remain the property of lalainieredewazemmes.com until full receipt of the price by lalainieredewazemmes.com. The price is payable in full and in a single payment.

II. Ordered

The customer can order on the internet via the website: www. lalainieredewazemmes.com. lalainieredewazemmes.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order or who would present in his eyes any form of risk. Any order implies acceptance of the prices and description of the products available for sale. lalainieredewazemmes.com undertakes to honor orders received on the website only within the limits of available stocks of products. In the absence of availability of one or more ordered product (s), lalainieredewazemmes.com undertakes to inform the customer as soon as possible. The customer’s order will then be automatically canceled and the corresponding amount refunded. The photos on the site are not contractual, some details such as color or patterns may vary. Some products may also be part of an assortment.

III. Shipping and delivery

Any order placed on the lalainieredewazemmes.com site before 2 p.m. Monday to Friday (excluding weekends and public holidays) will be prepared and shipped the same day, subject to payment validation and possible problems.
Any customs clearance costs are not borne by lalainieredewazemmes.com and therefore remain the responsibility of the customer.

For home delivery “La Lainière de Wazemmes” offers:
– Colissimo Domicile for France (Corsica, Andorra and Monaco included) – at € 8 and € 12 for Europe. This delivery method is provided by the Post Office and offers delivery within 48 to 72h hours after collection of the package from our warehouses.
– We also offer the possibility of picking up your package at a relay point with “Mondial Relay”. This option is only valid for France, Belgium and Luxembourg. For these countries, the delivery costs are 6€.

Delivery is free from € 50 purchase only for France and from € 100 purchase for Europe.

Incomplete or non-compliant delivery (due to the carrier)
It is possible that the package is damaged or that the contents thereof have been partially or totally stolen.
If you notice such an error, please mention it on the carrier’s voucher and refuse the package.

Incomplete or non-compliant delivery (due to the company)
Despite the care taken in preparing the orders, a product may be missing from it, or an error may have occurred during the preparation.
If you notice such an error, please report it to us as soon as possible. This report can be made by email, by phone or via your customer account. Your request will be considered as soon as possible.

Defective product in my delivery

In the event of a proven defect on an item received, “La Lainière de Wazemmes” undertakes to reimburse the item. To judge the defect, and depending on its extent, “La Lainière de Wazemmes” may ask the customer to return the item to it or send a photo if it deems this useful or essential for the proper assessment of the defect.

Lost package

In the event where a package is lost by one of our carrier providers, please notify us as soon as possible.

The company will conduct a survey of the services concerned.

IV. Payment

Payment for purchases is made by credit card: Visa, MasterCard, Carte Bleue, issued in France,

After a 7-day period, and in and in the absence of receipt of the corresponding check or transfer, lalainieredewazemmes.com reserves the right to cancel the customer’s order. The check received after the 7-day period will then be destroyed by us.

For other countries or delivery destinations:

Payment is made exclusively by credit card or bank transfer. lalainieredewazemmes.com reserves the right to verify the personal data communicated by the customer and to adopt all the measures deemed necessary to verify that the person whose bank account is debited is indeed the one who placed the order, in order to avoid any fraudulent payment. This verification may take the form of a request for proof of identity and / or address and / or bank documents (RIB or canceled check). The customer failures to respond to this type of request within 2 days after the request made by lalainieredewazemmes.com will automatically result in the cancellation of the order concerned, without any possibility of subsequent complaint. lalainieredewazemmes.com will also be free to directly cancel an order that would present one or more risk factors for fraudulent use of a bank card.

lalainieredewazemmes.com implements all means to ensure the confidentiality and security of data transmitted on the web and on the website www. lalainieredewazemmes.com. As such, the website uses a secure payment module type SSL (Secure Socket Layer).

V. Secure payment and fight against credit card fraud

Online payment by credit card is secured using the 3D Secure protocol. This latest generation protocol allows; in addition to having an encrypted bank-to-bank connection; to check that your card is being used correctly by you! If your bank has set it up, a new window will appear in your browser after entering your payment to ask you for additional information such as a code that will be sent to you by SMS or your date of birth …

If you do not complete this information, your payment will not be considered and your order will not be able to be shipped to you.

To ensure payment security, the lalainieredewazemmes.com site uses the secure payment service of our banking partner CIC – Monético. This service integrates the SSL security standard. Confidential data is directly transmitted encrypted to the bank’s server without passing through the physical media of our internal server.

Each payment by bank card sends an authorization request to the bank card network.

The electronic payment manager issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 et seq. Of the Civil Code.

VI. Return, refund and exchange

Return conditions:

If, despite all our efforts, you were not satisfied with your purchase, in accordance with article L.121-20 of the Consumer Code, you have a period of 15 clear days from the date of receipt, to return the products ordered for exchange or refund.

The return costs are the responsibility of the customer (except in exceptional cases where an article presents a quality defect or an error in the order).

Refund conditions :

It is necessary to put the item back in its original packaging and to contact us beforehand by telephone on 03 20 51 39 98 or by e-mail lainieredewazemmes@gmail.com

Your refund will take place within a minimum of 15 days from receipt of your return (we do not refund delivery costs)

The refund will be made by bank check by post to the delivery address of the package.

Any order not received must be declared by the customer within a maximum period of 15 working days from the exceeding of the maximum delivery period.

Upon receipt of the e-mail declaration of non-receipt of the order, “La Lainière de Wazemmes” will investigate the carrier concerned.

Exchange conditions:

If there is a cost differential between the product originally ordered and the one for which you wish to exchange, you will be notified to proceed with payment or refund.

Incomplete, damaged, worn or soiled items are neither refunded nor exchanged. Likewise, returns are only accepted if the products have their original label still attached and you have previously contacted the store either on 0320513998 or at lainieredewazemmes@gmail.com.

IN CASE OF DISPUTE

These online sales conditions are subject to French law. In the event that a dispute arises from this contractual relationship, the buyer and “La Lainière de Wazemmes” undertake, before any legal action, to seek an amicable solution. In the event of a dispute, jurisdiction is assigned to the competent French courts, notwithstanding the plurality of defendants or the warranty claim.

Regulation (EU) N ° 524/2013 relating to “Online settlement of consumer disputes”

The regulation called ODR (Online Dispute Resolution) aims to introduce an independent, impartial, transparent, efficient, rapid and fair out-of-court procedure for the settlement of disputes arising from the online sale of goods or services between different EU countries. .

This is expected to be achieved through the creation of an ODR platform (the online dispute resolution platform) at EU level and the rules for cooperation with national dispute resolution bodies.

As a merchant, we would like to inform our customers of the existence of this online dispute resolution platform. You will find information on this subject in paragraph 1 of article 14 of the ODR-VO downloadable in PDF format at the following address

http://eur-lex.europa.eu/legal-content/FR/TXT/PDF/?uri=CELEX:32013R0524

In addition, the link to the ODR platform is as follows: http://ec.europa.eu/consumers/odr/

Product condition:

All returned products must be returned perfectly intact, with their protective packaging, cardboard graphics and bar codes. Upon receipt of the package, lalainieredewazemmes.com will judge the perfect condition of the returned merchandise. No return will be accepted if the returned products have been visibly used or damaged by the customer and this use or damage renders the products unfit for sale. If the return is refused by lalainieredewazemmes.com, the products will then be returned to the customer at his expense, upon receipt of the check for € 5.99 for the return by Colissimo, without the customer being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of its warranty rights on the goods sold.

VII. Customer service

For any information or question, the Customer Service lalainieredewazemmes.com can be contacted by phone from Tuesday to Saturday from 10 am to 12.30 pm and from 2 pm to 7 pm and Sunday from 10 am to 1.15 pm on 03 20 57 09 46; by e-mail to the following address: lainieredewazemmes@gmail.com; by post to be sent to “La Lainière de Wazemmes”, 7 Rue Jules Guesde, 59000 Lille.

VIII. Intellectual property

All texts, comments, works, illustrations and images reproduced on lalainieredewazemmes.com are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the intellectual property code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any total or partial reproduction of the lalainieredewazemmes.com site is strictly prohibited without prior agreement.

IX. Responsibility

The company “La Lainière de Wazemmes” has no obligation of means for all stages of access to the site, the ordering process, delivery, customer service or subsequent services. The responsibility of “La Lainière de Wazemmes” cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any fact qualified as force majeure, in accordance with case law.

X. Personal information

lalainieredewazemmes.com reserves the right to collect data on the customer, in particular by the use of cookies in accordance with the legislation in force. The user can expressly object to the disclosure of his contact details. To do this, he just needs to report it by writing to “La Lainière de Wazemmes”, 7 Rue Jules Guesde, 59000 Lille.