Return conditions

If, despite all our efforts, you were not satisfied with your purchase, in accordance with article L.121-20 of the Consumer Code, you have a period of 15 clear days from the date of receipt, to return the products ordered for exchange or refund.

The return costs are the responsibility of the customer (except in exceptional cases where an item has a quality defect or there is an error in the order) Refunds It is necessary to replace the item in its original packaging and contact us beforehand by telephone on 03 20 51 39 98 or by e-mail Your refund will take place within a minimum period of 15 days from the reception of your return (we do not refund the delivery costs). The refund will be made by check by post to the delivery address of the package. Any order not received must be declared by the customer within a maximum period of 15 working days from the exceeding of the maximum delivery period. Upon receipt of the e-mail declaration of non-receipt of the order, “La Lainière de Wazemmes” will investigate the carrier concerned. Exchanges If there is a cost differential between the product originally ordered and the one for which you wish to exchange, you will be notified to proceed with the payment or refund. Incomplete, damaged, worn or soiled items are neither refunded nor exchanged. Likewise, returns are only accepted if the products have their original label still attached and that you have previously contacted the store either on 0320513998 or at Contact us, we will find a solution! Return Address: La Lainière de Wazemmes 7 and 7 Bis, Rue Jules Guesde 59000 Lille